Whether you want to become a tour guide or are already working in the industry, How to Be an Award-Winning Tour Guide can help transform your guiding skills from basic to brilliant and open new doors to one of the world’s most exciting professions. Written by award-winning tour operators and tour guide trainers, this book is loaded with insight, personal experiences, industry knowledge, anecdotes, hints, humour, hands-on exercises and sound advice. With their combined 40 years’ experience in tourism and communications, the authors know how important a good tour guide is to delivering a quality visitor experience. Now they’re sharing their knowledge with you. How to Be an Award-Winning Tour Guide is essential reading for tour guides, tour operators, coach drivers, hoteliers, wholesalers, retailers, students, educators, employers, travel writers, tourism officials, visitor centre employees, venue managers or anyone involved in the tourism industry.